Contact Center

Independently published

Manuale del perfetto Call Center Manager: Guida professionale al management in ambito Contact Center

ICMI

Contact Center Management on Fast Forward: Succeeding in the New Era of Customer Experience

Independently published

CALL CENTER AND CONTACT CENTER MANAGEMENT: A Simple Guide to Understanding the Call Center and Contact Center Industry

Independently published

Kendra for Contact Centers: From FAQ to Deflection with Bedrock Agents

CREATESPACE

Conducting a Contact Center Assessment          

Independently published

Contact Center Success: Mastering Sales, Communication, and Customer Engagement: Strategies and Techniques for Excellence in Customer Service and Sales Performance

Erin Wilson

Blueprint for the Contact Center of the Future: The IT Guide for Relevancy, Resources, and Results.

AI In Contact Centers: Transforming Operations, Quality Assurance, and Customer Experience (English Edition)

Independently published

Workforce Management 101: A Practical Guide to Optimizing Contact Center Operations

Independently published

The Blue Collar Call Center: A Conversational Look on Building and Maintaining a World Class Trades Contact Center