Customer Centricity

Wharton School Press

Customer Centricity: Focus on the Right Customers for Strategic Advantage

Wharton School Press

The Customer Centricity Playbook: Implement a Winning Strategy Driven by Customer Lifetime Value [Lingua inglese]

The Smarter Crew

Journey To Centricity: A customer-centric framework for the era of stakeholder capitalism

Therrid Publishers

CUSTOMER CENTRICITY: Create Memorable Experiences That Build Loyalty and Advocacy

Sybex

Web Analytics 2.0: The Art of Online Accountability & Science of Customer Centricity

Wharton School Press

The Customer-Base Audit: The First Step on the Journey to Customer Centricity

Customer Success Mindset: Building Customer-Centricity into the DNA of your Growth Strategy

Independently published

Le basi della CX.: Ascolto, Feedback, Customer Journey

Springer Gabler

Customer Centricity: Innovative Unternehmenspraxis: Insights, Strategien und Impulse (German Edition)

Springer Gabler

Customer Centricity: Grundlagen und praktische Anwendungsfälle in der kundenorientierten Unternehmensführung (PraxisWissen Marketing – Arbeitsgemeinschaft für Marketing) (German Edition)