Customer Satisfaction

Giappichelli

Modelli statistici di customer satisfaction. Alcune applicazioni

Bard Press

Customer Satisfaction Is Worthless, Customer Loyalty Is Priceless: How to Make Customers Love You, Keep Them Coming Back and Tell Everyone They Know

Cogent Publishing Ltd

Customer Satisfaction: The Customer Experience Through the Customer's Eyes

Customer Satisfaction                            

Grand Central Publishing

Delivering Happiness: A Path to Profits, Passion and Purpose

Our Knowledge Publishing

Customer satisfaction: Critical Success Factors for Marketing Strategies

Customer Satisfaction (English Edition)          

RUBBETTINO

Customer satisfaction: a che punto siamo        

Cosmo édition

Customer satisfaction, the great illusion: essay (English Edition)

Wiley

Business Process Mapping: Improving Customer Satisfaction