Customer Journey

O'Reilly UK Ltd.

Mapping Experiences: A Complete Guide to Creating Value through Journeys, Blueprints, and Diagrams: A Complete Guide to Customer Alignment Through Journeys, Blueprints, and Diagrams

Practical Inspiration Publishing

The 10-Second Customer Journey: The CXO’s playbook for growing and retaining customers in a digital world: The Cxo’s Playbook for Growing and Retaining Customers in a Digital World

Wharton School Press

The Customer-Base Audit: The First Step on the Journey to Customer Centricity

De Gruyter

The Journey Mapping Playbook: A Practical Guide to Preparing, Facilitating and Sharing the Value of Customer Journey Mapping

EGEA

La customer journey nello spazio di vendita. Governare il flusso della comunicazione

Palgrave Macmillan

Artificial Intelligence along the Customer Journey: A Customer Experience Perspective

Lioncrest Publishing

The Seven Pillars of Customer Success: A Proven Framework to Drive Impactful Client Outcomes for Your Company

Customer Journey Mapping (English Edition)      

The Smarter Crew

Journey To Centricity: A customer-centric framework for the era of stakeholder capitalism

eBusiness Marketing Book

The Ideal Customer Experience Journey: How to Make it a Reality Every Time (Customer Service and Development) (English Edition)