Customer Journey

O'Reilly

Mapping Experiences: A Complete Guide to Creating Value through Journeys, Blueprints, and Diagrams: A Complete Guide to Customer Alignment Through Journeys, Blueprints, and Diagrams

Wharton School Press

The Customer-Base Audit: The First Step on the Journey to Customer Centricity

Palgrave Macmillan

Artificial Intelligence along the Customer Journey: A Customer Experience Perspective

De Gruyter

The Journey Mapping Playbook: A Practical Guide to Preparing, Facilitating and Sharing the Value of Customer Journey Mapping

Practical Inspiration Publishing

The 10-Second Customer Journey: The CXO’s playbook for growing and retaining customers in a digital world: The Cxo’s Playbook for Growing and Retaining Customers in a Digital World

EGEA

La customer journey nello spazio di vendita. Governare il flusso della comunicazione

Lioncrest Publishing

The Seven Pillars of Customer Success: A Proven Framework to Drive Impactful Client Outcomes for Your Company

eBusiness Marketing Book

The Ideal Customer Experience Journey: How to Make it a Reality Every Time (Customer Service and Development) (English Edition)

Customer Journey Mapping (English Edition)      

Independently published

Intelligenza Artificiale Generativa per la Gestione del Cliente: Controllo del Progetto di IA