Customer Experience

Dario Flaccovio Editore

La customer experience. Roadmap completa dalle fondamenta alla cultura cliente-centrica: Modello per un progetto di cx memorabile

Independently published

La bibbia della Customer Experience in fisioterapia: Dal lettino alla leadership

Franco Angeli

Experiential marketing. Comportamento del consumatore, customer experience e le 7E del marketing mix esperienziale

APOGEO

Customer experience design. Imparare a mettere i clienti al centro con il design thinking

Harvard Business Review Press

The Experience Economy: Competing for Customer Time, Attention, and Money

Wiley

Service Design for Business: A Practical Guide to Optimizing the Customer Experience

Pearson

Customer Experience Manual, The: How to design, measure and improve customer experience in your business

FT Publishing International

Ten Principles Behind Great Customer Experiences, The: The Ten Principles Behind Great Customer Experiences (Financial Times Series) (English Edition)

Customer Experience Wheel: 1-Page Plan to Navigating Your CX Transformation Journey (English Edition)

O'Reilly UK Ltd.

Mapping Experiences: A Complete Guide to Creating Value through Journeys, Blueprints, and Diagrams: A Complete Guide to Customer Alignment Through Journeys, Blueprints, and Diagrams